Some weeks back on a Saturday there was a loud explosion followed by a power blackout which lasted a couple of hours. When power returned, my modem was as dead as a dodo and my sensor lights didn't work. I rang my ISP and was told a new modem would be $89.90. I didn't ring an electrician at that stage but figured between $100-$200 to fix or replace the lights.
On Monday I rang my electricity provider and asked them how I make a claim. On Wednesday I received a letter (fast work!) saying what the cause of the power outage was but that they didn't take claims and suggested I claim on insurance. Tried that, but my insurance doesn't cover for damage caused by loss of power only storms.
So I wrote to the electricity provider and questioned how they can wash their hands of my damage costs when they were clearly caused by a service that they have responsibility for and that it didn't matter whether their 'loss of power supply problem' was accidental or otherwise. My insurance didn't cover it and why should I bear the costs, I was only after fair compensation etc.
Back came a letter saying they'd reconsidered and although there was no admittance of fault or liability on their part - they'd pay. The letter contained legal statements about no acceptance of negligence etc on their part! All quite official! Enclosed were claim forms also containing statements I had to agree to and sign saying none of my heirs would make future/further claims etc. All very legal and official too! I had to send the invoices in when the goods had been replaced/repaired. Did that and got compensated!
I just wonder how they can say they don't accept claims when the letters were from a Claims Consultant, they had official Claim Forms bearing their logo which I had to return to the Claims Department!
It pays to take the time to put pen to paper sometimes.
Cheers
Olly
On Monday I rang my electricity provider and asked them how I make a claim. On Wednesday I received a letter (fast work!) saying what the cause of the power outage was but that they didn't take claims and suggested I claim on insurance. Tried that, but my insurance doesn't cover for damage caused by loss of power only storms.
So I wrote to the electricity provider and questioned how they can wash their hands of my damage costs when they were clearly caused by a service that they have responsibility for and that it didn't matter whether their 'loss of power supply problem' was accidental or otherwise. My insurance didn't cover it and why should I bear the costs, I was only after fair compensation etc.
Back came a letter saying they'd reconsidered and although there was no admittance of fault or liability on their part - they'd pay. The letter contained legal statements about no acceptance of negligence etc on their part! All quite official! Enclosed were claim forms also containing statements I had to agree to and sign saying none of my heirs would make future/further claims etc. All very legal and official too! I had to send the invoices in when the goods had been replaced/repaired. Did that and got compensated!
I just wonder how they can say they don't accept claims when the letters were from a Claims Consultant, they had official Claim Forms bearing their logo which I had to return to the Claims Department!
It pays to take the time to put pen to paper sometimes.
Cheers
Olly