We have a tenant in a regional town. Ex houso so a bit old but in good nick. We have newish tenants - a 70year old lady and her intellectually disabled adult child. when the PM recommended them to us we were cautious that maybe they'd need modifications to the house and we didn't want to be responsible for that. PM said that's fine they don't need anything changed/added.
2 weeks later the old lady calls the PM saying she's fallen down the back steps and wants a hand rail on one side of the stairs. There is already a rail down the other side but she says it's on the wrong side. We tell the PM that the lady is free to call the homecare people and if they want to install another rail that's fine but we are not paying. Now we get another call saying she's fallen twice more in the past few weeks and needs the rail. The PM said "so you are saying under no circumstances will you pay for the rail". Sounds scripted to me and am worried that she's threatening some sort of action for her falls.
Any suggestions? Are we best to tell them if they're not happy with the place to exit the lease without penalty? What is the position for her asking for things she deems essential after originally saying she doesn't need any changes/modifications? I expect this is one of a few things she would want changed so concerned it will snowball. Not sure whether to panic or just let things ride and hope she doesn't keep contacting the PM about it.
2 weeks later the old lady calls the PM saying she's fallen down the back steps and wants a hand rail on one side of the stairs. There is already a rail down the other side but she says it's on the wrong side. We tell the PM that the lady is free to call the homecare people and if they want to install another rail that's fine but we are not paying. Now we get another call saying she's fallen twice more in the past few weeks and needs the rail. The PM said "so you are saying under no circumstances will you pay for the rail". Sounds scripted to me and am worried that she's threatening some sort of action for her falls.
Any suggestions? Are we best to tell them if they're not happy with the place to exit the lease without penalty? What is the position for her asking for things she deems essential after originally saying she doesn't need any changes/modifications? I expect this is one of a few things she would want changed so concerned it will snowball. Not sure whether to panic or just let things ride and hope she doesn't keep contacting the PM about it.