As most of you know, I sell through my website, as well as Ebay. Right now, I have the nastiest of customers stalking me, threatening me & harassing me. It's driving me nuts. Here is a lowdown on what has transpired so far.
Customer purchases from me on November 24. Wants to know if I will send Express Post. I say sure, but it won't fit into a normal satchel, so will need to be sent Express Parcel Post, which is expensive. I'm in Sydney, she's in country SA, and the package is heavy. I tell her it will cost $50, so she says fine, send it normal post, which I do.
The expected delivery date of this is 4th December (according to Ebay) and she contacts me on Friday, 5th December, ranting & raving that she's missed her daughter's birthday, it's all my fault, yada, yada.
So, I check the tracking number & sure enough it was last traced at the sort facility at Chullora. I lodge an enquiry & they tell me it will take around 10 working days before they have an answer for me & give me an enquiry number. I relay all of this to the customer & she goes totally psycho!
First thing Monday morning (7th, December) she gives me negative feedback plus sends numerous emails telling me I HAVE to send another product Express Post, as she needs it urgently. My response has been the same in most of the emails, in that I need to follow Ebay procedure and that I need to allow Australia Post time to do their investigation.
Same thing yesterday (8th December) but now she starts threatening me with the Magistrates Court of South Australia. I respond that continuous harassment & threats will not make the process any quicker. I have told her on numerous occasions that I am happy to refund, if Australia Post have, in fact, lost her item, otherwise they will deliver it.
Today, more messages from her. I've rung Ebay and they are aware of what has been going on so far, but nothing they can do, apparently. I'm happy to wait it out & hope she will be out of my life.
I just now open my emails & I've got a Final Notice from the South Australia Magistrates Court demanding I pay her $243.49 plus the cost of the final notice $19.80 a total of $263.29. She states "I am also claiming the amount of time and stress that this has taken out of my working hours".
The item in question only cost $94!!
Throughout all of this she has told numerous lies and to top it all off (I thought I'd blocked her, but it didn't work) she went and bought something else off of me today, which I promptly cancelled.
My question is......Do I need to be worried about this at all?
Customer purchases from me on November 24. Wants to know if I will send Express Post. I say sure, but it won't fit into a normal satchel, so will need to be sent Express Parcel Post, which is expensive. I'm in Sydney, she's in country SA, and the package is heavy. I tell her it will cost $50, so she says fine, send it normal post, which I do.
The expected delivery date of this is 4th December (according to Ebay) and she contacts me on Friday, 5th December, ranting & raving that she's missed her daughter's birthday, it's all my fault, yada, yada.
So, I check the tracking number & sure enough it was last traced at the sort facility at Chullora. I lodge an enquiry & they tell me it will take around 10 working days before they have an answer for me & give me an enquiry number. I relay all of this to the customer & she goes totally psycho!
First thing Monday morning (7th, December) she gives me negative feedback plus sends numerous emails telling me I HAVE to send another product Express Post, as she needs it urgently. My response has been the same in most of the emails, in that I need to follow Ebay procedure and that I need to allow Australia Post time to do their investigation.
Same thing yesterday (8th December) but now she starts threatening me with the Magistrates Court of South Australia. I respond that continuous harassment & threats will not make the process any quicker. I have told her on numerous occasions that I am happy to refund, if Australia Post have, in fact, lost her item, otherwise they will deliver it.
Today, more messages from her. I've rung Ebay and they are aware of what has been going on so far, but nothing they can do, apparently. I'm happy to wait it out & hope she will be out of my life.
I just now open my emails & I've got a Final Notice from the South Australia Magistrates Court demanding I pay her $243.49 plus the cost of the final notice $19.80 a total of $263.29. She states "I am also claiming the amount of time and stress that this has taken out of my working hours".
The item in question only cost $94!!
Throughout all of this she has told numerous lies and to top it all off (I thought I'd blocked her, but it didn't work) she went and bought something else off of me today, which I promptly cancelled.
My question is......Do I need to be worried about this at all?
