Hi all, I am new here, looking for some advice.
I am in Victoria and have an IP in Cairns, QLD. I had tenants move in, in January this year on a 6 month lease. They had some gear stored in the garage during the early stages of moving in and it had been raining heavily causing the gutters & downpipes to be blocked and flood the garage causing some of their gear to get wet.
We had our PM send out a handyman urgently to fix the problem and this cost $264 so not worth claiming on the insurance as it wasn't worth paying the excess.
As I'm in another state, I rely heavily on my PM in QLD to look after things (which is their job). Anyway when I was initially told about the flooding, I emailed the PM and asked how bad the damage was to the tenants belongings. However I didn't get a response so I assumed it had been nothing too bad and since I had the problem fixed, I thought all was good.
The tenants have been behind on the rent since February due to the husband being retrenched however has since found a new job so am told by the PM they will catch up by the end of May. Totally understand as I am compassionate about the situation so wasn't fussed.
Now have just received an email from PM saying the tenants would like a week's free rent for the damage caused to their gear at the start of the lease. I have no idea how bad or what sort of damage and to what kind of items as I have never been told details or seen pictures. I understand that a Landlord should take responsibility however wondering why they did not ask when it happened and not some 4 months later.
Wondering if any of you have some advice? The rent is at $360 p.w. Mind you, I have still not made a cent since the property has been rented out as I'm still paying for pool cleaning and pool pump repair for the property.
I feel like I should ask for pictures and more detail before making a decision. I don't want my tenants to be upset however I feel like I have been very accomodating so far. Appreciate any advice
I am in Victoria and have an IP in Cairns, QLD. I had tenants move in, in January this year on a 6 month lease. They had some gear stored in the garage during the early stages of moving in and it had been raining heavily causing the gutters & downpipes to be blocked and flood the garage causing some of their gear to get wet.
We had our PM send out a handyman urgently to fix the problem and this cost $264 so not worth claiming on the insurance as it wasn't worth paying the excess.
As I'm in another state, I rely heavily on my PM in QLD to look after things (which is their job). Anyway when I was initially told about the flooding, I emailed the PM and asked how bad the damage was to the tenants belongings. However I didn't get a response so I assumed it had been nothing too bad and since I had the problem fixed, I thought all was good.
The tenants have been behind on the rent since February due to the husband being retrenched however has since found a new job so am told by the PM they will catch up by the end of May. Totally understand as I am compassionate about the situation so wasn't fussed.
Now have just received an email from PM saying the tenants would like a week's free rent for the damage caused to their gear at the start of the lease. I have no idea how bad or what sort of damage and to what kind of items as I have never been told details or seen pictures. I understand that a Landlord should take responsibility however wondering why they did not ask when it happened and not some 4 months later.
Wondering if any of you have some advice? The rent is at $360 p.w. Mind you, I have still not made a cent since the property has been rented out as I'm still paying for pool cleaning and pool pump repair for the property.
I feel like I should ask for pictures and more detail before making a decision. I don't want my tenants to be upset however I feel like I have been very accomodating so far. Appreciate any advice