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From: E L
We recently purchased a property with a bank we hadn't previously had dealings. The papers signed had the interest rate clearly stated. After settlement and a few weeks down the track we realised the interest rate we were being charged was higher than the agreed rate. Not a lot - but enough. It's our money after all!
Over a period of two months, there were numerous calls to the bank manager, call centre and head office, faxes, emails etc. All this proved fruitless.
So we sent off a letter to the Banking Ombudsmen. Up-shot is two and a half weeks later (over the Christmas period I might add), the issue has been totally resolved.
Lesson learned - don't underestimate the power of the Ombudsman!
Cheers
EL
We recently purchased a property with a bank we hadn't previously had dealings. The papers signed had the interest rate clearly stated. After settlement and a few weeks down the track we realised the interest rate we were being charged was higher than the agreed rate. Not a lot - but enough. It's our money after all!
Over a period of two months, there were numerous calls to the bank manager, call centre and head office, faxes, emails etc. All this proved fruitless.
So we sent off a letter to the Banking Ombudsmen. Up-shot is two and a half weeks later (over the Christmas period I might add), the issue has been totally resolved.
Lesson learned - don't underestimate the power of the Ombudsman!
Cheers
EL
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