Very bad experience with a property managers

Realistically, No small business is going to sue you (especially if you're essentially giving you're opinion). It's costly, a hassle and just brings more bad publicity.

The threat of a suit is often enough. The forum has had those before (not regarding this thread afaik).
many thanks All, for your kind words.

Falcon said:
lol. Massive strategy fail here.
Good for you Kristaje, keep at em

yes, it's definitely a big strategy flop. it would have been much much more effective if they approach things with an honest attitude to solve the problem and less strategising.

Makes you wonder how many times they have tried this approach before and gotten away with it?

i wonder about that too. with this attitude towards customer service, i think it'd be a steep road for the company to progress or retain its current customers going forward.