Hi all,
I'm a newbie is this game and have been lurking this forum for a while (so very helpful). The situation that's bugged me recently is with a repair to the washing machine. It wouldn't drain, so a contractor was called out, pump replaced - no probs - $225. Then according to my PM, he had to be called out again for the same issue, they found hair pins in the pump, it got cleared, they retested - and that's another $110 thanks. PM said that as we can't prove it was the tenant's fault the second time so can't oncharge them the $110.
So, after a bit of digging and alot of question asking (hair pins? it's a female first time out of home) - it seems that the second callout was made 12 days after the pump was replaced, and according to the contractor (who I contacted directly), having some hair pins from the previous tenant 'hiding' somewhere and being dislodged later to cause the same problem is unlikely as they cleared all the pipes etc the first time (yeah - this was the explanation from the PM ).
So my question is - can I still get the tenant to foot the bill for the second callout, or do I just have to 'suck it up' everytime the hairpin fairy decides to pay a visit - or should the PM have been a bit better clued up on the situation and is there anything (other than changing PM) that I can do about it now to recoup costs?
Thanks,
Danielle
I'm a newbie is this game and have been lurking this forum for a while (so very helpful). The situation that's bugged me recently is with a repair to the washing machine. It wouldn't drain, so a contractor was called out, pump replaced - no probs - $225. Then according to my PM, he had to be called out again for the same issue, they found hair pins in the pump, it got cleared, they retested - and that's another $110 thanks. PM said that as we can't prove it was the tenant's fault the second time so can't oncharge them the $110.
So, after a bit of digging and alot of question asking (hair pins? it's a female first time out of home) - it seems that the second callout was made 12 days after the pump was replaced, and according to the contractor (who I contacted directly), having some hair pins from the previous tenant 'hiding' somewhere and being dislodged later to cause the same problem is unlikely as they cleared all the pipes etc the first time (yeah - this was the explanation from the PM ).
So my question is - can I still get the tenant to foot the bill for the second callout, or do I just have to 'suck it up' everytime the hairpin fairy decides to pay a visit - or should the PM have been a bit better clued up on the situation and is there anything (other than changing PM) that I can do about it now to recoup costs?
Thanks,
Danielle