We have 3 IP's, all with the same PM. Two are identical townhouses in the same complex, 3rd is a house. We are soon renovating an existing granny flat at the rear of the house.
We have had a few problems with the PMs and hubbie now wants to change PM's.
IP #1 (town house) had existing dream tenants. Always pay on time, never whinge, place is ALWAYS imaculent.
IP #2 (town house) exactly the same as #1 but in original (tidy and functional) condition. First tenant stayed 1 year, was good for 6 months but then got 6 weeks behind in rent. She had an emo son who smoked dope in his room all day and the house stank of it after she left. After the first non paying episode, after she had finally caught up, 2 weeks later she started getting behind again so we decided to get new tenants. To be fair to the agent, she did chase up the tenant every day for arrears, at least I think she did.
Second tenant had good references (apparently), always paid on time. Unfortunately they are serial whingers. Some of their requests have been waranted (although I wonder if their actions have caused some of the problems). One problem in the first week of the tenancy was a leaking sink which was ok with me to get a plumber and I told the agent that while the plumber was there to get him to look at the laundry taps as the hot water tap didnt work and I was about to organise a plumber anyway, this didnt get done and 2 weeks later we had to pay for another "emergency" call out from the plumber. These tenants go to the fair trading people if you dont do what they want and apparently are well known there for their whinging. The first tenant never had any problems with the house and did keep it tidy, except for the emo sons room. Hubbie wants the tenants in this IP out as soon as their 6 months is up (end of March) and the agent put a note on our file to issue a notice to them at the soonest legal time. Well the notice has not been sent which means that the soonest we can get them out is another 2 months.
IP #3 was renoed and put up for rent at mid Feb. An open day was held and the agent was supposed to be there (4.30 was the advertised time for inspection by potential tenants). People started rocking up at 4pm and we were going to leave but decided to stay until the agent arrived. By 4.30 we had about 15 couples/groups there to inspect. At 4.40 hubbie decided to start showing people around as agent hadn't yet showed. About 5 interested parties had already got the S#@#$TS and left. At 4.45 I rang the agency who said someone was on their way and he arrived at 4.55. He told us that he was in sales not rentals and had got back to the office as I had rung and was thrown keys and told to hot foot it over. He didnt have any rental apps with him and didnt know anything about our IP, not even the rent amount. When I rang the agency the next day to complain about this, I was given some bull s###t story that didnt match up to the one given the day before.
Well the tenants are now in place at this IP and last Friday we were having a look at the granny flat with the builder and asked tenants if we could come in the yard to get the builder to look at a minor drainage problem we have to get fixed. The tenant told us it took the agents 2 weeks and many phone calls to get the condition report to the tenants and even then only by e-mail.
Tenants in IP #2 now have another 2 demands and hubbie now thinks we cant issue a termination notice because it will look like we are kicking them out for asking for things.
Sooooooo hubbie really has his back up about the agents and wants to change agencies. Are we being a bit harsh about the agent- would you flick them?
Also do we have to wait for the leases to be up before we change PMs?
We have had a few problems with the PMs and hubbie now wants to change PM's.
IP #1 (town house) had existing dream tenants. Always pay on time, never whinge, place is ALWAYS imaculent.
IP #2 (town house) exactly the same as #1 but in original (tidy and functional) condition. First tenant stayed 1 year, was good for 6 months but then got 6 weeks behind in rent. She had an emo son who smoked dope in his room all day and the house stank of it after she left. After the first non paying episode, after she had finally caught up, 2 weeks later she started getting behind again so we decided to get new tenants. To be fair to the agent, she did chase up the tenant every day for arrears, at least I think she did.
Second tenant had good references (apparently), always paid on time. Unfortunately they are serial whingers. Some of their requests have been waranted (although I wonder if their actions have caused some of the problems). One problem in the first week of the tenancy was a leaking sink which was ok with me to get a plumber and I told the agent that while the plumber was there to get him to look at the laundry taps as the hot water tap didnt work and I was about to organise a plumber anyway, this didnt get done and 2 weeks later we had to pay for another "emergency" call out from the plumber. These tenants go to the fair trading people if you dont do what they want and apparently are well known there for their whinging. The first tenant never had any problems with the house and did keep it tidy, except for the emo sons room. Hubbie wants the tenants in this IP out as soon as their 6 months is up (end of March) and the agent put a note on our file to issue a notice to them at the soonest legal time. Well the notice has not been sent which means that the soonest we can get them out is another 2 months.
IP #3 was renoed and put up for rent at mid Feb. An open day was held and the agent was supposed to be there (4.30 was the advertised time for inspection by potential tenants). People started rocking up at 4pm and we were going to leave but decided to stay until the agent arrived. By 4.30 we had about 15 couples/groups there to inspect. At 4.40 hubbie decided to start showing people around as agent hadn't yet showed. About 5 interested parties had already got the S#@#$TS and left. At 4.45 I rang the agency who said someone was on their way and he arrived at 4.55. He told us that he was in sales not rentals and had got back to the office as I had rung and was thrown keys and told to hot foot it over. He didnt have any rental apps with him and didnt know anything about our IP, not even the rent amount. When I rang the agency the next day to complain about this, I was given some bull s###t story that didnt match up to the one given the day before.
Well the tenants are now in place at this IP and last Friday we were having a look at the granny flat with the builder and asked tenants if we could come in the yard to get the builder to look at a minor drainage problem we have to get fixed. The tenant told us it took the agents 2 weeks and many phone calls to get the condition report to the tenants and even then only by e-mail.
Tenants in IP #2 now have another 2 demands and hubbie now thinks we cant issue a termination notice because it will look like we are kicking them out for asking for things.
Sooooooo hubbie really has his back up about the agents and wants to change agencies. Are we being a bit harsh about the agent- would you flick them?
Also do we have to wait for the leases to be up before we change PMs?