Oh, you're singing my song there. It infuriates me so much trying to get accurate information about what's going on.I feel like I get told one thing, the owners get told something else, and the PM gets all the knowledge while the other parties get whatever parts the PM chooses to disclose - or not disclose.
I remember in the mid 90s I was renting in the ACT and my townhouse was put on the market. The first I knew about it was an agent knocked on the door at 8am on Saturday and asked if they could have an OFI that morning. They got a firm "no". I said they could have one weekly if they wanted, but they didn't arrange that. Then I got phone calls at work about once a week for the next three months, asking "can we come and inspect now?", or "can we come and inspect in two hours?". When it suited me, which was admittedly less than half the time, I'd agree.
Eventually a new selling agent was appointed. He rang us up, explained that the property was for sale, and politely asked what could be arranged with regard to OFIs. We arranged weekly OFIs and extras on 24 hours notice. He was rapt, and then told us that the owner had been told that we were nightmare tenants who never allowed access. I told him that I was busting to tell the landlord what a useless agent they had!
The property was sold to an investor within a couple of weeks. It was delightful to have the "old" agent ring our doorbell one Saturday morning at 8am again a few weeks after the sale, asking if they could have an OFI that morning, and be able to tell them "the vendors appointed a new agent and have sold the property, goodbye".