Hi guys,
I wanted to let you know my current dilemma and see what options you think I should consider.
Currently have $2mil+ loans via one broker.
Relationship is deteriorating. They're not delivering what I need in a timely fashion. Perhaps they've become complacent? The broker I used to deal with personally has left. I have Joe blow now looking after my account.
I've asked them to do valuations for my properties which have taken 3 weeks now and not done. I'm getting excuses. Property agent this, not in contact, blah blah, not our fault. I've asked them to see if they can get a further interest rate discount, which they've ignored twice (literally didn't acknowledge my email whatsoever).
When I told them I am getting another loan elsewhere, instead of addressing the outstanding things that need to be done, they're trying to keep my business for the next loan. Ie. Not addressing my current needs.
Their main concern is to keep my business.
Should I:
1. Stay with them and get another loan with them?
2. Find a new broker and move all my loans to the new broker (whilst keeping the actual loans untouched with the bank).
Is that possible? I refinanced the loans 1 year ago with the current broker but I don't have any loyalty to them. I'm considering moving on. Will I be breaking contract with the agency by switching brokers?
I wanted to let you know my current dilemma and see what options you think I should consider.
Currently have $2mil+ loans via one broker.
Relationship is deteriorating. They're not delivering what I need in a timely fashion. Perhaps they've become complacent? The broker I used to deal with personally has left. I have Joe blow now looking after my account.
I've asked them to do valuations for my properties which have taken 3 weeks now and not done. I'm getting excuses. Property agent this, not in contact, blah blah, not our fault. I've asked them to see if they can get a further interest rate discount, which they've ignored twice (literally didn't acknowledge my email whatsoever).
When I told them I am getting another loan elsewhere, instead of addressing the outstanding things that need to be done, they're trying to keep my business for the next loan. Ie. Not addressing my current needs.
Their main concern is to keep my business.
Should I:
1. Stay with them and get another loan with them?
2. Find a new broker and move all my loans to the new broker (whilst keeping the actual loans untouched with the bank).
Is that possible? I refinanced the loans 1 year ago with the current broker but I don't have any loyalty to them. I'm considering moving on. Will I be breaking contract with the agency by switching brokers?