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Ok this is what you need to do to install the new cistern. 1: Turn the water off at the wall next to the toilet 2: Flush the toilet and empty it as much as possible with the flush 3: Undo the water connection, whether it be copper pipe or flexi hose. 4: Undo the big nut beneath the cistern 5...

Just pay the extra and claim. So basically you wanted to get a Toilet Cistern installed? The pipe would have been the flush pipe. $240 + GST isn't too bad considering they are supplying a cistern. They usually retail around $150-$200 for a average plastic unit. Where abouts are you located?