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Can't be helped when you know everything. ;) Next time guide them to where they can find the info. that is of course if it is written down somewhere. It may take more of your time initially but they stop asking if they have to find it anyway. Then tell HR that you're now a team leader and...

And people open the freshest bottle with the longest use by date while full bottles end up getting tipped down the sink. :mad: Regards The Milk Monitor