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Kudos is the measurement symbol on the top right of each post :)

I think I did well with the wording, "It is dishonest to [fact fact fact]" instead of "you liar". :p Yes, I have landlord insurance, requested additional documents from current PM which surprise surprise, I have not got. I have not heard about the bond either despite asking for updates for...

So, the agent said she has called me to communicate that the quote was not including garage, which is a lie. So I sent an email back on their poor communications, plus a request to cover the excess, with the Licensee in Charge cc'd. My head is piping hot, totally dislike people who lied right to...

Thank you SeafordSunshine, I sent an email asking who gave the authorisation for the unquoted work (either the tradies or her). I'll cc'd the general manager in the next email as well.

Just got update, tribunal 1 December, I'm quite sure the property will be ready to rent by then. What do I need to communicate to the next agent to take over? And I take my word back, the agent is not 'OK', she's terrible, shifty and doesn't want to take responsibility. I've got a rubbish...

That's what I think as well, 'OK' doesn't cut it. Interviewed two other PM, they're both moer expensive, one is too expensive that it's prohibiting (9.35% plus letting and everything else), the other is 7.15% plus letting plus everything else (current PM is 8.8% flat). I'm going with the 7.15%...

The current PM is... ok and that's about it, just ok. She can handle the process I think. My main gripe is her communications especially on problems. Every single email and communications I sent through need to be followed up, no feedback whatsoever on requests/ questions so I'm not sure...

Hi Michael, The place is empty now, I'm just doing some work to make it more liveable and easy to care for and should all be done within 2 weeks or so. Current PM is chasing the ex-tenant on their arrears and cleaning fees etc thought have not heard back, hence the application to NCAT :(

The PM hasn't said anything about dates, will follow up with her. What if the date is after the property available for rent?

So, previous tenant is in arrears with big cleaning bill. Current PM applied for NCAT though I'm not sure it'll result in anything. Would it be complicated if I change agent now? I.e. can I keep the current agent to process the NCAT and receive payments (if any) from their system, while going...