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Thanks Perp. I wasn't referring to you. Obviously some people have difficulty communicating in a civilized manner. Thanks for your reply.

Had the tenant reported that there was a problem with the lock, we could have sent someone to look at it. Probably spray some WD40 or spray grease on the lock bar, where it goes into the track bracket (It's a roller door). They failed to do this and weeks later they have broken the key in the...

Got an email from our PM in Brisbane yesterday: "The garage door key has snapped in the lock. This happened while the tenant was trying to lock it. She said the lock has been a bit fiddly and hard to lock in recent weeks". Now they want us to pay for a locksmith to go out and remove the...