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Thanks. I definitely see myself as open and fair but obviously with a lack of experience I thought I'd consult with the more experience folk on here to get a general feeling on this situation.

My previous tenants moved in the main security door worked without a problem. Six months later they are moving out and the latch on it is broken. (the bit that goes in/out into the actual house is stuck in so it just slams open and shut) Is this reasonable to deduct from the bond the full...