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Also, where in the world can I lodge an online complaint against this agent? I went to the REIV website, there is no online form for complaints.....:mad:

Hi Lil Skater, May I know where's your office? Do you handle properties in Melbourne CBD?

Hi Y Man Thanks for your info. What is we are taking the apartment back to live in ourselves?

Hi guys, My mother is using one of the real estate agent in Melbourne city to manage her property in the CBD. The manager is very unresponsive. My mum (who doesn't live in Aust) went to Melbourne in hope to see the condition of her apartment, but the agent just said the tenant didn't respond...