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Thanks all for the advice. I have looked at the second invoice again and it clearly states hair pins as being the only problem. I have emailed my PM today explaining the fact and that I expect the tenant to be billed, and also given clear instructions on removing all loose objects from garments...

Hi all, I'm a newbie is this game and have been lurking this forum for a while (so very helpful). The situation that's bugged me recently is with a repair to the washing machine. It wouldn't drain, so a contractor was called out, pump replaced - no probs - $225. Then according to my PM, he...