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Oven doors don't just explode. I'd say the saucepan was dropped on the door and broke it. Whether or not it's accidental, it was the tenant's problem. Glem just want happy customers. There most likely isn't a problem with exploding oven doors, if there was there would be a recall and you'd know...

Accident or not, why isn't the tenant paying for the repair? Great that the manufacturer will only charge installation: get the tenant to pay. A claim on your policy will follow you around for 5 years. :(