Some would rightly claim that this is a dissapointing outcome.
Mediation, even court ordered mediation, is not binding on other parties.
That is, unlike litigation (a court decision), mediation has minimal precedent value.
Yes they have an enforceable undertaking - enforceable in that if they are found in breach they will end up in Court. But again, it is only an undertaking specific to their circumstances.
Sure, one can argue that it has fired a huge warning shot across the bow of these shonks, but it is a less than ideal outcome.
The enduring message, therefore, has to be LOOK AFTER YOURSELF - because there is no guarantee that the law will be able to help you.
MB