So. I am not overly impressed with my pm. I am not sure if I am just expecting too much, or what. They haven't actually done anything 'wrong', we have great tenants, rent is always deposited on time. The issue I am having with them is simply the amount of time and chasing up it seems to take for things to get done, and the fact they never seem to contact us about anything or return phone calls, it does seem to be us that have to be the ones who initalise contact all the time.
We have been waiting for one particular issue to be resolved since they first took management and the house was made available for rent. Despite us chasing them up about it, it still hasn't been done. They always have a reason (most like valid reasons) but it is annoying me. Over 3 months I would think things should have progressed quicker; if I were the tenant who had been promised this and it had yet to be done, I would not be happy. But even if there are real reasons for the delays, shouldn't they be keeping me, the LL, informed of this and why??? Rather then us having to ring them constantly and asking why it isn't done yet??? It is really the lack of communication that is bothering me more then the fact that it is taking so long to be done.
Maybe I'm just being impatient and unrealistic in my expectations? I am just wary that if my expectations aren't being met now while everything is peachy, then what are things going to be like if we end up with not so great tenant?
Either way, I haven't decided whether to give them more of a chance yet, or to cut my losses and try another agency. Will see if things improve now that they have been made aware of our dissatisfaction.
Just in Case though:
Does anyone know any PM's who operate in the Gungahlin area they would recommend??
Obviously those that aren't the most expensive around are preffered, but not neccessarily the deciding factor.
We have been waiting for one particular issue to be resolved since they first took management and the house was made available for rent. Despite us chasing them up about it, it still hasn't been done. They always have a reason (most like valid reasons) but it is annoying me. Over 3 months I would think things should have progressed quicker; if I were the tenant who had been promised this and it had yet to be done, I would not be happy. But even if there are real reasons for the delays, shouldn't they be keeping me, the LL, informed of this and why??? Rather then us having to ring them constantly and asking why it isn't done yet??? It is really the lack of communication that is bothering me more then the fact that it is taking so long to be done.
Maybe I'm just being impatient and unrealistic in my expectations? I am just wary that if my expectations aren't being met now while everything is peachy, then what are things going to be like if we end up with not so great tenant?
Either way, I haven't decided whether to give them more of a chance yet, or to cut my losses and try another agency. Will see if things improve now that they have been made aware of our dissatisfaction.
Just in Case though:
Does anyone know any PM's who operate in the Gungahlin area they would recommend??
Obviously those that aren't the most expensive around are preffered, but not neccessarily the deciding factor.
).
