I should expand on the reason I'm looking to change...
I'm getting a reasonable discount, so that's OK. My issue is the timeliness of work. With 2.5 days to go before going unconditional on the 2nd IP, and after 4 weeks to arrange a deposit bond, I find out from my conveyancer (not the broker) that the broker hasn't been able to arrange a deposit bond for the appropriate amount. If I'd known earlier I could have pulled cash from managed funds without hassle; but with 2.5 days to go it was all hands to the pump. Further, with this very late notice, there is no opporunity to re-assess the numbers to ensure that a decreased deposit bond (which still costs similar) is now the best approach (opp costs etc)
Other issues - well, never a PDS or scenario analysis in sight, even when asked for directly.
Anyway, so looking to change for a more timely level of service so I don't default on contracts and my reputation with vendors isn't affected by slow service.
Nothing against brokers in general, just this one.
Cheers,