I have been a customer of CBA since I was a child. I like their customer service at the branch and on their 24/7 phone service. I am also a shareholder, albeit minor.
However, I have never been asked to rate their service. One lady, who calls herself a banking specialist, rings me every time a term deposit expires to help me renew it. Similarly, I have been encouraged to ring up every three months to obtain a 1% bonus rate on my savings account. They usually call me back when promised. So I guess big thumbs up for CBA in maintaining close contact with its clientele.
However, I have never been asked to rate their service. One lady, who calls herself a banking specialist, rings me every time a term deposit expires to help me renew it. Similarly, I have been encouraged to ring up every three months to obtain a 1% bonus rate on my savings account. They usually call me back when promised. So I guess big thumbs up for CBA in maintaining close contact with its clientele.