Defaulting repayments - need advice

Westpac Assist has a team of specialists able to provide personal assistance to help customers find the best possible way to regain and maintain control over their finances. Customers facing financial difficulties in relation to their Westpac loans or accounts can contact Westpac Assist on 1800 067 497.

no one told me about this. it would have made a difference to the outcome. I am not sure with westpac but my friends said it would because they have had clients in financial hardship.

article from banker's asn

http://www.bankers.asn.au/FOUR-MAJOR-BANKS-ADOPT-EXPANDED-PRINCIPLES-ON-HARDSHIP/default.aspx

http://www.creditcardfinder.com.au/financial-hardship-australians.html

http://www.bordermail.com.au/news/n...-plan-was-a-hard-sell-to-bankers/1479005.aspx

"Westpac's chief executive, Gail Kelly, said: "The last thing we want as banks is to have customers that are in financial hardship feeling they have nowhere to go."
 
IMO thats something Westpac and banks dont promote enough.

From the banks view, when you're making payments and they're earning lots of money - so you're an asset to the bank

But when you stop making payments you're now a liability

Then they look at the US and get protective to contain the liability.
 
hi Spectre
not true
bank or any funder wishs to get capital back and if possible interest as well
but capital is the main issue
and they also don't wish to lose clients they already have
so they do wish to help if you fall into a problem
its just that a bank is split into two parts
one wants to lend you money
the other wants its money back
and they don't
talk
or even intergrate
so if you get into problems you need someone to assist you in that area taht works on the
they want there money back side
thats where I do a bit of work
a funder does not want to
a lose a client
they do everything in there power to not bankrupt
very few people are bankrupted by a bank as apposed to say the ato
a bank or any funder will work with you as long as
you work with them
and even then they will try to get out of a pickle which yes you are in but so are they
so yes you are a liability but they can help
to what extent they will help needs someone like me
now thats a generic me
as a receiver told me today
we are the only people that are not got any emotional attachment and its just numbers
yes true
I can tell you that more deals are done over a vittoria coffee then ever you will do sending emails and waiting 4 months
the only question is how deep are you in and how much help do you need
and another thing I told the reciever today about another one of his deals
I can't help everyone and some just don't wish to help themselves
not sure this is much assistance but I don't like funders they are on the other side of the table to me
but yes they do wish to help
you just have to know what you are doing
 
grossreal, that's very interesting.

I also found out that my lil bro has defaulted in his westpac loan 1 mth. Basically, he recently moved into his ppor after the tenants moved out. He's was in between jobs and just started a new job this week. Westpac has been chasing him the past week and even threatened him with credit rating. He told westpac that he's waiting for his bond refund to come through (takes about 3 to 4 weeks so should be very soon). His repayment is only $800 a mth anyway. He will be able to catch up once he gets paid.

But he said Westpac was quite tough on him. Yet, no one adviced him about Westpac Assist. He qualifies because his situation has changed.

His loan is due soon so it will be almost 2mths but he will be able to catch up when he gets his bond, tax refund and his wages.

i only found out because he asked me to help him out since westpac won't stop chasing him.

he's broke because he used all his savings to buy the house :( His lvr is <80%.

I guess this whole experience has helped to be more understanding and sympathetic to his situation and I will be able to get him on to the right people to speak to.
 
Hi Sue

Bro has been misled into what risk management is maybe by the lender/broker or well-meaning family....................in general a 90 % lend with that "little" 90 % lmi premium and the balance 8 % in the offset would mean a whole lot of sleep at night factor :(
 
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Hi Rolf, yes he should have came to you for the loan! poor guy, he's really stressed and upset. Never even owned a credit card in his life. He even declined one.

anyway, glad he came to me. thanks
 
This is a bit much.

Here we have young sue - 2m+ in arrears and found an area of westpac who might do something

and her brother - now 1m +/- in arrears and praying for a bond to save the day

I'm of the view that its the people who didnt plan or think screw it up for the majority, then add additional costs to those who can keep their end of the deal.

Westpac's 'tough' on you. Good.
 
haha yes because you are a saint and never makes mistakes :rolleyes:

you don't even know my bro's story. why he's broke...he was really sick for 3mths, hospitalized and could not work. Had to live off his savings. he's a good kid. you have no right to judge.

why bother..just had enough already ffs.

some good advice here but most posts are just knocking me anyway. i don't want sympathy but some useful advice would be really grateful. Instead, most posts makes me feel crap...yes i know I should have done that but I couldn't.

I appreciate some of the replies. I will take leave now...it's scary. SS isn't what it used to be. It seems no one has similar experiences to share or possibly too embarrassed to share? or even a friend's experience. One or two posts can just totally ruin it..

close this thread moderator. i doubt it will be useful reference for anyone in the future since everybody on here is a saint. hope nobody here experience hardship, bad timing etc

everyone just wants to hear successful stories. I have tons of them but when i have a problem, all i get is a ear ache. being too honest and open is my problem.
 
Hey Sue

Please don't feel bad

Yes, when you feel judged it can be a most unpleasant experience, but the 'silent majority' aren't judging, just glad it isn't them trying to deal with what you're going through

CBA recently decided to register their brokers into a 'follow up' program designed to make sure that customers know what help is available if they get into difficulties - their reasoning is that if the broker who wrote the loan calls them, the customer may be more forthcoming and prepared to work through the hard times, instead of keeping quiet until the situation gets really bad.

No one wants the hard times, but it can happen to any of us

Chin up! You will soon be through this and out the other side

Best wishes
Kristine
 
Hi Sue. There was another thread and someone had worked in a bank. I asked to comment on your problem. I was out all day yesterday but he did give an answer. I am on iPhone so too hard to dig, paste and copy but if you search my name and "posts" you will find his comment.

I think if you have been told something by your bank that is wrong, and they said "no worries, pay the arrears when the house sells" or similar, that you should threaten to go to the ombudsman. That might make them allow you to use the sale funds as you wish. You have a good past record and if one staff member has given you dud advice, the bank may back down.

I stood up similarly (well, my broker told me to stand my ground) when an interest rate was offered but the confirmation letter was a higher rate. They gave me the lower quoted rate.

It's not like you are a novice at this, and it seems you have followed their advice so the bank needs to take some responsibility here.
 
haha yes because you are a saint and never makes mistakes :rolleyes:

you don't even know my bro's story. why he's broke...he was really sick for 3mths, hospitalized and could not work. Had to live off his savings. he's a good kid. you have no right to judge.

why bother..just had enough already ffs.

some good advice here but most posts are just knocking me anyway. i don't want sympathy but some useful advice would be really grateful. Instead, most posts makes me feel crap...yes i know I should have done that but I couldn't.

I appreciate some of the replies. I will take leave now...it's scary. SS isn't what it used to be. It seems no one has similar experiences to share or possibly too embarrassed to share? or even a friend's experience. One or two posts can just totally ruin it..

close this thread moderator. i doubt it will be useful reference for anyone in the future since everybody on here is a saint. hope nobody here experience hardship, bad timing etc

everyone just wants to hear successful stories. I have tons of them but when i have a problem, all i get is a ear ache. being too honest and open is my problem.


This is why income protection insurance is so important when you have loans. Im not having a crack at your bro.
 
some good advice here but most posts are just knocking me anyway. i don't want sympathy but some useful advice would be really grateful. Instead, most posts makes me feel crap...yes i know I should have done that but I couldn't.

I appreciate some of the replies. I will take leave now...it's scary. SS isn't what it used to be. It seems no one has similar experiences to share or possibly too embarrassed to share? or even a friend's experience. One or two posts can just totally ruin it..

Sue,

I don't know whether you'll end up reading this or not, but if you're after advice then here's what I have. I don't guarantee you'll like it, but here goes...

1. Accept responsibility for the default. Defaulting on a loan is not the same as choosing to take a payment holiday. In what you've said to date I honestly can't see what Westpac has done wrong - you've defaulted, they're interested in return of their capital and you've committed that capital to them upon sale of the property.

I see the further error here in you assuming that once that's done you can go along your merry way and the bank will just forget that you've defaulted and consider you a gold star customer with no further consequences. So whilst you've said...

I should not have a bad credit rating and they should not be thinking I'm about to go bankrupt and treating me like this

the bank is well within their rights to see it differently, especially when you said...

last year, I had defaults because a loan had come off a fixed term and the direct debit stopped

If someone who has multiple defaults in the last couple of years is not a bad credit risk, who should be classified a bad credit risk?

2. Understand the implications for your credit file. Do this and do it now. Visit www.mycreditfile.com.au and understand exactly what has been lodged against your credit record. It helps you understand exactly what your range of options is in terms of refinancing. If it hasn't yet been tarnished (unlikely but you never know), do everything in your power to keep it that way.

3. Acknowledge responsibility for the default. Go to your bank manager. Do not participate in "blamestorming". Acknowledge your role in the mess you've found yourself and openly discuss your options with the bank now that you're "credit impaired". Be realistic in expecting that there may not be many that you find appealing.

4. Identify the causes of the situation you're in. Be completely honest with yourself. Do not put it down to "bad luck" or "victim of circumstance". Why is cashflow so tight that you can't manage it? Very few people are in the situation where they genuinely have exhausted all other options.

From your posts, I'd hazard a guess that there's some obvious risk management strategies that others in a similar situation may employed that you did not. But I'm not the one to judge that. If you're not completely honest then you'll continue to be the "victim".

5. Work out a plan to rectify the cause of the situation you're in. If you don't, chances are you'll find yourself back in this situation eventually. Develop a budget that means you'll meet your obligations first and live your life second. Stick to that budget.

Look at the assets you have at your disposal, big and small, and decide whether you are utilising them to the best of their ability. Be completely honest about it. Look at your cashflows big and small.

6. Look at refinancing options to ease short term cash flow concerns. Assuming your credit file means you can find something suitable. If you've already burnt too many bridges then consider alternate funding options, but be aware of and fully budget the costs and only go down this path if you are capable of managing it. HOWEVER...

7. Acknowledge and accept that refinancing is only a short term option. The default was a symptom, not an illness. Whatever the cause of the illness is, refinancing may only delay the inevitable unless you properly treat the cause.


I don't intend this to be a "suck it up sweetheart!" type post. I went through a period of really tight cashflows in the early 90s, so I'm feeling your pain. For me, I was spending more than I was earning and not great at sticking to a budget. Bad combination, but at least I acknowledged the problem and looked to fix it. I packed off a trailer load of stuff to the pawn shop (no ebay back then), moved out of my PPOR and rented it out for six months whilst I lived in a caravan instead. Hopefully your solution is not so extreme (but equally I made those hard decisions prior to going into default, not after).

Good luck Sue (and I think you WILL need at least some luck to ride this through). Given the stress you've gone through recently, maybe you should think about putting property investing on the backburner for a little while (acknowledging that even if YOU decide you want to continue with it in the next couple of years, the banks may make that decision for you)...

Gremlin
 
This is a bit much.

Here we have young sue - 2m+ in arrears and found an area of westpac who might do something

and her brother - now 1m +/- in arrears and praying for a bond to save the day

I'm of the view that its the people who didnt plan or think screw it up for the majority, then add additional costs to those who can keep their end of the deal.

Westpac's 'tough' on you. Good.

:rolleyes:

Add some input.
 
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