I wouldn't touch Homeside with a barge pole. They told me I was conditionally approved on a refinance subject to valuation. The valuation came in so that I was only borrowing 80%. Then they kept wanting more documents or further explanations of matters that ahd already been disclosed in my statement of financial position, income statements and tax returns eg wanting additional months of managing agents' statements when they had been given the most recent three months and given conditional approval on that. After two months when my contract with my MB was up I told him to forget it (he then told me he'd been having problems with Homeside for other people too) and took exactly the same documentation as Homeside had been given and went to Julie Anthony's friend. So far no hassles and as Dragon indicated their people can make decisions as long as within their guidelines.
I was also disappointed with the MB's failure to be proactive as he had been given my financial position and income and my investment plans over the next 12 months so it was not just a matter of one loan, but a strong continuing relationship could have been built up.
Lessons I have learnt:
1. Don't go with someone simply to save a fee. My loan had been with Wizard and if I refinanced through an Aussie broker I was not up for the deferred establishment fee.
2. As a result, in retrospect, I think as my broker had been dealing with one company only, he was not as up to date on issues as another broker might have been and was not proactive by saying I have had problems with X Bank, but Y Bank is more proactive.
3. Deal with the decision maker. If going through a MB satisfy yourself that if there is an issue that they have access to advocate your case instead of simply faxing off documents to an anonymous credit manager.
My perception is that many banks are trying to squeeze mortgage brokers out of the chain. A good mortgage broker will provide value and assistance to his clients. However, the MB who is just acting as a paper shuffler between the borrower and financial institution does not have a future.