Interested in your thoughts regarding the good guys. I pinched 3 kitchens from them this month. All 3 customers pretty much said the same thing - over priced and don't think they will do a good enough job.
Yeah, I think we overpaid (maybe 10%), but it is - to my eye - a reasonable quality, so that part's not an issue. The things that annoyed me:
- they contract out the install ++$, which we had to co-ordinate directly with the builder
- the builder included mandatory "rubbish removal" charge (he dumped a few scraps on the heap outside) and "co-ordinate trades" charge (we did this)
- didn't align pantry with existing skirting cutout. When they subsequently moved it, they left marks all over the wall (pencil and scratches), which I had to touch up. Not a biggie, but annoying and somewhat unprofessional.
- marketing stickers on all the hinges; I couldn't be bother removing them
- they delivered the wrong benchtop (literally someone else's). Said it would be fixed on Saturday; was the Tuesday before it was sorted. Luckily our tiler, plumber and leccy were flexible!
- didn't install the rangehood. Looking back at their pro-forma sheet, there is a separate charge for that, which we didn't tick.
I think the install quality will depend on the installer you get; which could be hit and miss, IMO. At least with a local kitchen builder, you will (generally) get the guy who builds it to install it, so they will do everything. We were fortunate we had a clue about what to do, but for a novice, it would be quite daunting, I reckon.
The only reason we went with them was purely convenience. We didn't want to faff about, and didn't have any recommendations for a local crowd. In hindsight, (yeah, I know! 20/20 and all that!) we should have phoned a couple or gone to their showrooms. Only thing was that the property is 1?hrs from us, so we'd have lost half a day just in travel.
Would I recommend them? No
Would I use them again? No
But, they would be OK for some people.