price of money

hi all
interesting question asked by a lender and have not really thought about it much.
with the every increasing chasing of the lower interest rate fixed and variable what price do you put on the value of the lenders staff.
here is the two senarios
1. very low rate fixed 6.5% say for say 3 years
and you know that its a web bases or equivalent loan group with very little back up
or
2. its a lender that
rings you up to say you have defaulted
or theres a hickup on the account
and keeps an eye on your accounts and if any major transactions rings you to make sure that the draw is you etc
and does what the old managers used to do but there rate is 7.2%.
and say the loan is 1mil so theres a change of about 7k
is the personal service worth the difference ???.
 
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