Hiya porp_e,
I just spent an enjoyable 10 minutes perusing the NSW rules, you may wish to do the same....
http://www.legislation.nsw.gov.au/fullhtml/inforce/act+26+1987+FIRST+0+N#pt.3-div.1-sec.17
Incredulously, your question is not specifically listed (as best I can tell) due to the fact that the legislation refers to the two major parties continually, that is the Landlord and the Tenant. Those parties are the principals to the Contract. Everyone else is a hanger on, including the Agent (representing either Landlord or Tenant).
To have a hanger on try to purport that the principal to the agreement doesn't need to or isn't entitled to a copy of the agreement is pure nonsense.
The Landlord is entitled to every document, especially the Lease and Condition Report.....and is in fact obligated to provide the Tenant with a copy. Whether that is through his Agent or not....
Agents (especially PMs) sometimes get a little ahead of themselves and forget their station in life. Their office "policies" don't mean jack squat. By the fact of you asking this question, it is clear who is running the show between Agent and Landlord.
My suggestion porp_e is to have a wee squizz at the rulebook and get up to speed with being a Landlord, then you ;
a) won't need to ask that sort of question.
b) won't get pushed around by any servant or agent working for you.
Cheers.