Further update:
The original manager that had "moved on" left no instructions.
Started dealing with the next branch manager. Well, to be kind, she had no idea. She ended up sending in a blank form, after telling me she'd fill it in for me.
Then... 6 weeks holiday for this branch manager!!! Only found out when I rang for a progress report, and - surprise, surprise - the temporary manager had no idea what was happening!
Long story short, I've been dealing directly with Securities. The first fax with our instructions, they "lost". The second one - they claim they didn't receive it! Third one is now being actioned!!
There is a "shortfall" on two of the requests: only because they are using 3 and 4 year old valuations. Valuer came through PPOR this morning, the other one will be done through the PM.
Lessons learnt:
- If you want something done, do it yourself - don't trust "branchies"
- X-coll is like drugs. Fun until you want to get off it
- X-coll. Never again!!