In case anyone is interested....
I got stiffed on the 5.19% 3 year fixed rate. As Rolf said and also their consultants on the phone, the fixed rate is as at the time of
application not at the time of approval. That certainly seemed positive. I applied on the 19th of April, the day before the rate went up 0.4% (to 5.59%) - note that I am including the pro package discount in these rates.
On the 19th I clicked the shiny button on the website that said "Full application online" and filled out all my details including all assets, liabilities, income, taxable incomes for the last 2 years, personal details etc. However, despite it clearly looking, smelling and sounding like I was submitting an application I didn't
really submit an application until they re-typed it
into another computer system.
I am quite annoyed at getting stiffed on the basis of terminology... we call it an application but its not really an application, until we say it is.
So 1 day difference is going to cost me over $6000 extra over 3 years if I were to proceed.
What's stopping them from always doing this... fixed rate changes coming so we'll stop transcribing applications into our system until the rate changes and then say bad luck, too late, to all those that applied online prior to the rate changing.
Note that I had clearly indicated in the application that I wanted the 3 year fixed rate and was to pay the fixed rate lockin fee of 0.15% (a not insignificant amount on the size of this loan).
I made a complaint to Westpac.. will see how it goes.
Hi Rolf
I applied online, so hopefully I should be okay then!! If not, I'll give you a call to find me another good deal
Adam