I've just finished being a tenant in a property that Faye manages. We had no issues with her and if I was buying an IP in the area I'd have no hesitation in using her.
Of course we were dream tenants, no damage, always paid the rent on time, etc. The house was re-let within days of us vacating it.
However, one thing I would say about Barry Plant Northcote is that they don't accept BPay for rent. They only changed that in the final month I was a tenant, but I find that a little annoying.