one thing I found interesting was that she seemed really keen to get me going through with this. Maybe as they won't have to pay fees to the previous MB anymore or she makes a commission herself?
Both actually:
1. the broker is no longer paid a trail commission.
2. the loan being re-written contributes to the staff person's KPI and usually to their bonus.
How I wish branch staff had the same level of mandatory disclosure as brokers do...