Hi all,
Been a while since I've been on here as I've just gone through the lovely process of building a new home.
I've always heard stories of people that have built before saying it's a bad experience and they would never do it again but never really knew what they were talking about until now!
As there are so many smaller builders out there, like the one we went for, their mind set and skills are not really focused on customer service. We found when it came to certain aspects of the build, it was extremely difficult dealing with them and to be honest if we didn't keep on top of them I wouldn't be in the house yet.
So my question is, has anyone come across a company that acts as a go between the builder and the client?
Essentially this company would make the sale and then liaise with the client from slab to hand over, dealing with all the appointments and questions from the customer. This company would be paid on commission from selling the houses for the builders.
Not too sure if this is viable but let us know what you guys and girls think?
Cheers in advance
James
Been a while since I've been on here as I've just gone through the lovely process of building a new home.
I've always heard stories of people that have built before saying it's a bad experience and they would never do it again but never really knew what they were talking about until now!
As there are so many smaller builders out there, like the one we went for, their mind set and skills are not really focused on customer service. We found when it came to certain aspects of the build, it was extremely difficult dealing with them and to be honest if we didn't keep on top of them I wouldn't be in the house yet.
So my question is, has anyone come across a company that acts as a go between the builder and the client?
Essentially this company would make the sale and then liaise with the client from slab to hand over, dealing with all the appointments and questions from the customer. This company would be paid on commission from selling the houses for the builders.
Not too sure if this is viable but let us know what you guys and girls think?
Cheers in advance
James