Yadeh,
The thread provided by geoffw was mine. Basically since that time I have done a lot of research on buyers agents.
As Jacque points out there are pro's and con's. Essentially you need to determine why you are wanting to use a buyers agent first of all. In my case I am looking for a low cost property so the fee eats into my cash flow significantly, however if I didn't enlist their help I may never have the time to buy a property at all! I don't physically have the time to travel to the locations that suit my budget. If I did, I may not consider using an agent. Your decision as to why to use them should set your criteria.
I think they're a great idea. To use a cliche out of many articles, we use agents to sell our properties so why not to buy. These guys have a lot of information about the areas that you are looking to invest. They spend every day researching and looking at property. They will be far more experienced at this stuff than a lot of us novices ever will be. They know the pitfalls and are willing to share them.
When interviewing an agent, here are some of the things that I have found useful:
1. Ask them how long they have been in business, what is their background, are they investing in property themselves?
2. What areas do they service - all of Australia or one state, or particular areas within a state?
3. What is their fee structure? Is it capped at a certain rate if you're are under a certain purchase price? What do they do for that fee? Get them to talk you through the process.
4. Can you use your own mortgage broker, quantity surveyor etc or can they provide local companies?
5. Do they have relationships with property managers and how do they manage that relationship?
6. Are they are a registered company? You can check the asic.gov.au website to check if they are, and also to see if they have been in business as long as they say they have.
7. Do they produce video and photographs of the property? How thorough is their inspection report? Can they help organise repairs if required?
8. Do they have a reasonable non-refundable fee and if so, is it refundable if they cannot find a property that matches your criteria?
9. How long will they take to complete their search?
10. Are they providing value for money? They may not be the cheapest but are they offering good value for their service compared to other buyers?
11. What differentiates them from the next buyers agent in their state? Ask them, they will tell you what they think...helps to compare them when you have the conversation with the next guy.
12. Do they include building and pest inspections in their fees or are they separate costs?
13. Will they liaise with all relevant parties - mortgage broker, solicitor, pest guy etc?
And the two most important in my mind:
14. Can they provide references? Really you won't know if they are truly genuine however I rang a reference for an agent once and he and I talked for an hour on investing in general and I got a lot of tips out of the call! He also gave a good reference and I judged it to be genuine.
15. Do you have a good rapport with them? I am big on relationships. If they tell you what to do, treat you like a fool or poke fun at your preferred purchase price, don't use them. You are going to be living in their pockets over phone/email during the purchase so you have to feel that you trust them and have a good relationship with them. Rapport goes a long way to a good relationship in my mind. They need to be your partner not a service provider. I try and keep them on the phone for a while to really get a feel for their values, their sense of fairness and honesty, and how they treat me as a potential client. I always ask them to call me too so they foot the bill and not me, especially if they are interstate. If they want my business....
There are some good agents on the realestate.com.au and domain.com.au sites. There is also Australian House Hunters that are national.
Hope this helps. If you need any feedback on particular agents, send me a PM and I'll share what I have discovered so far.
Happy hunting!