BC,
I would see the mobile lender and a broker. CBA has a huge number of mobile lenders and the positions vary. Some work alone and write about 20M per year, some have 2 support staff and write $150M + per year. Some "Mortgage Innovation Managers" are self employed like a broker but have CBA branding, CBA computers and can approve loans.
Some here in VIC have been 10 - 15 years in their roles and know the bank inside out.
That said there are more crap mobile lenders than good ones so be very carefull. Some pros and cons below.
Positives:
#CBA mobiles general can approve your loan on the spot (unless self employed). Their credit approvals are prioritised and are usually not more than 24 hour answers if not their approval.
#They print their own loan contracts so can be ready to settle in a couple of days of application
#They manage your progress claims themselves (construction), can open bank accounts, order credit cards and waive fees (mortgage innovative can waive anything without approval via commission cut)
#Closest thing to an old school bank manager relationship you can get (if you get a good one). Ring them on a Saturday morning and get loan contracts on Saturday night - not uncommon.
Downsides
# You get a lazy one. Deal sits on their desk for 3 weeks, they don't answer phone calls and don't return calls. A crap manager will make your life hell and no-one else will be able to help you ( unless you want to take a complaint process)
# You get an inexperienced one that does not understand policy and loan structuring. If the credit team don't like them and they present your deal badly it will go back and forwards with credit and potentially get declined.
# You only get CBA products so you might not get the best deal. They won't tell you NAB is cheaper.
# CBA has a crap offset account
# They have some policy restrictions. If it doesn't fit no more relationship.
I use a mortgage innovator for my CBA deals (use to work at CBA). Would never give a deal the branch. The innovator doesn't cross collateralize anything and rebates every fee under the sun back to the client. It's just easy but not always the best rate. Also good for Unit trust cause othe banks don't like them.
See what a good broker has to offer. Compare with the CBA manager and go from there.