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CBA doesn't charge the client for the valuation its paid for by the bank and meant for just the bank.
Usually banker would still verbally tell the client what the valuation was if it was an issue but wouldnt provide it to the customer
Out of curiosity what is the issue that you have with them if its not rate?
Most of the time you would hear that service was great but couldnt compete with x.xx%
The process is driving me nuts. It's taken them so long to do that the valuation expired. They got a new val, but won't let me see it/know the value. They won't let me see any documentation from Genworth on the LMI amount. I wasted about 6 weeks with a cashier trying to earn brownie points by doing someone elses job before getting over her head and dishing me to a lender who has even less of a clue. There's more but I reckon you guys have heard similar stories before.
The CBA also allows the client (through brokers) to order a valuation prior to lodging an application at a cost of $99 (currently). In this scenario, the client will get a copy of the valuation.
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Can be done by anyone through CBA website. http://www.commbank.com.au/personal/home-loans/property-valuation.aspx
CBA is going to be updating its valuation systems similar to few other major lenders, allowing immidate valuations (about time )
through the website it costs customers $300, but costs brokers $99.
You need the special code, which is 'quality'.
With this, on the CBA discharge form I'm fairly sure there is a section where the guarantors also have to sign to get the release effected. So here I'm wondering if this was done to begin with which has led to the delays.
As brady mentioned they're in the process of revamping their val side. Timely with their roadshows... something good to pound their chest about.
You need the special code, which is 'quality'.
I have a feeling if I do get a call from the retention team, they may get an earful.
Got the same issue with a refinance to St George.....apparently our CBA friends have lost the paperwork for discharge....
Sounds familiar......might have to order more bananas....and perhaps watch re-runs from the Planet of the Apes for tips on how to engage them better....
The banks seem to lose the paperwork for refinancing discharges a large percentage of the time. It doesn't happen as often if the property is being sold.
I wonder why?
Refinance TO St George? Oh so you finally got it approved after waiting 3 months?