You said we should not jump to conclusions, but with only half a story, isn't that kind of understandable?
Professionals who get paid to answer questions insist on a 10 page detailed form being filled out before they even think about commenting, so that the people asking for advice don't turn around and say to them "oh, did I forget to mention <insert blah blah> which renders everything useless now".
"Don't worry about if I have a job or am married or have kids, I just wanna know how to retire in 2 years time. Just restrict your answers to that question."
I can now see why they refuse to answer anything until that detailed 10 page form is filled out.