Over the years, no doubt like many of you, I have been asked for recommodations. Sadly they do change over time. So having a "database" may be a problem. The other point is, every business is really as good as the staff. I have, and I am sure I am not alone, have at odd times made a bad employment decision. You try to fix it as quickly as you can within the law, but the " relationship" with a LL or 2, is on the outer. The next item worth considering, how long will they continue doing, what they are doing. and what is the succesion plan. As the world moves, people are changing jobs more and more, so please, do expect a different voice from time to time. But its the leader of the business, combined with the staff, and the systems, that will look after your investment. Hope that point of view is of assistance