Hi Somersoft
My tenant has advised their ADSL2 internet (iiNet) is not working. The tenant has engaged iiNet who believe everything is fine and have told them "to get an electrician".
I remember years back when I moved into a rental and purchased TPG internet, they sent an electrician to ensure the house was fixed. So I'm unsure how to proceed next, is this the ISP's responsibility (iiNet) or is it mine to send an electrician? If it's the latter, do body corp need to get engaged?
For what it's worth, it's a 6 bedroom body corp and internet has not had an issue since ownership (5 years).
EDIT: I should also add iiNet asked him to plug a phone in to perform a test which he couldn't do because he doesn't have a basic home phone. Essentially I'm half expecting something stupid to be wrong such as he has tried to plug the ADSL modem into his microwave and I'd like to avoid the confrontation of asking him to pay this bill if it turns out to be correct.
Thanks
My tenant has advised their ADSL2 internet (iiNet) is not working. The tenant has engaged iiNet who believe everything is fine and have told them "to get an electrician".
I remember years back when I moved into a rental and purchased TPG internet, they sent an electrician to ensure the house was fixed. So I'm unsure how to proceed next, is this the ISP's responsibility (iiNet) or is it mine to send an electrician? If it's the latter, do body corp need to get engaged?
For what it's worth, it's a 6 bedroom body corp and internet has not had an issue since ownership (5 years).
EDIT: I should also add iiNet asked him to plug a phone in to perform a test which he couldn't do because he doesn't have a basic home phone. Essentially I'm half expecting something stupid to be wrong such as he has tried to plug the ADSL modem into his microwave and I'd like to avoid the confrontation of asking him to pay this bill if it turns out to be correct.
Thanks