A family member of mine had a LPO business for around 3 years.
We learnt not all LPO's are the same: some are in decline, but some are still thriving.
True that snail mail service is in decline but is offset by parcels (due to online trading), ie. Gross taking still grows. Not at fantastic rate, but acceptable.
Best LPO's are those in small shopping catchment where it can earn multiple streams of income, therefore higher earning, with no fear of competition.
In these areas, the LPO provides services for:
- Traditional mailings (stamps, envelops, registered services...)
- Parcels (Boxes, stamps...)
- Mail boxes
- Newspaper + mags distribution
- Banking services
- Bill payments
- Money orders
- Faxes, Photocopy
- Souvenirs, special occassion gifts, gift wrappings, cards
- Passport, driver license applications
Banking services is, surprisingly, still doing well. This is to allow people to check balances and withdraw money over counter with the old bank books. This service is particularly doing well in areas with older population. (I have seen 40 something people still using bank books
)
Bill payment is also ok as the older generation still believes in cash transactions. Tradies and small business operators also pay bills and ATO installment with cash, at LPO's.
As a whole, LPO is not a great income machine, but it is a great capital gain machine if you buy well. There are many, many old school job retirees with a big handsome golden handshake willing to buy a business such as these. Once they love the idea, money flows