Hi guys,
Happy New Year!
Posting this on behalf of a friend. She lives in a high rise in a 2BR apartment with her family which includes a few months old baby. Yesterday the neighbour's washing machine was disconnected and the whole apartment of hers was in water - around 10-12 buckets of it and each bucket containing 10 litres of water as an approximate measurement.
The carpet was all wet - but she managed to try dry it a bit with a steam cleaner (not sure if that would fully do the job). The BIR's had water in them and the baby's furniture had to be moved as it was starting to get soaked in water. Also the tiles area in the kitchen and the doorway have been soaked as well.
They tried to talk to the neighbour and asked him to pay $1000 excess fee. But now the neighbour is refusing to talk at all and not coming out of his apartment when approached.
My understanding is the carpet underlay would be damaged...but how would one convince the insurance company? What about the tiles? I'd think excess water could damage the tiles as well.
Should they be also getting an independent building inspector to go through the property??
What about strata issues? Could this much water damage the building / apartment below? Should we be informing the strata company?
Would appreciate your thoughts a lot!
Regards,
MsAli
Happy New Year!
Posting this on behalf of a friend. She lives in a high rise in a 2BR apartment with her family which includes a few months old baby. Yesterday the neighbour's washing machine was disconnected and the whole apartment of hers was in water - around 10-12 buckets of it and each bucket containing 10 litres of water as an approximate measurement.
The carpet was all wet - but she managed to try dry it a bit with a steam cleaner (not sure if that would fully do the job). The BIR's had water in them and the baby's furniture had to be moved as it was starting to get soaked in water. Also the tiles area in the kitchen and the doorway have been soaked as well.
They tried to talk to the neighbour and asked him to pay $1000 excess fee. But now the neighbour is refusing to talk at all and not coming out of his apartment when approached.
My understanding is the carpet underlay would be damaged...but how would one convince the insurance company? What about the tiles? I'd think excess water could damage the tiles as well.
Should they be also getting an independent building inspector to go through the property??
What about strata issues? Could this much water damage the building / apartment below? Should we be informing the strata company?
Would appreciate your thoughts a lot!
Regards,
MsAli
