So the MB process spat out a recommendation to apply for a CBA MAV package mortgage, which we dutifuly did. Borrowing 508K against a 635K property purchase (just scraping under the 80%) But now I'm hearing all sorts of bad things about the CBA offset account management and customer service..... and ANZs One Direct is offering a similar low rate with a good reputation, very popular amongst other 1st home buyers we know....... State Custodians have a kickass rate but who knows what their variable will sit at in the long term..... considering cancelling the MAV application and paying whatever the fees for that are and going with either One direct or State Custodians instead. FHB so feeling nervous.... is this a common thing to do? Any experience out there with the CBA offset account mgmt and how good/bad it is? Any experience with State Custodians? are they likely to stay low in the long term? Basically any advice welcome.