My PM is going to the tribunal tomorrow on my behalf as the tenants are disputing me keeping their bond. I gave them 90 days notice to vacate. One of the items we have is rent arrears. The agent has been calculating the rent arrears based on the rent they should've been paying since their last rent increase, for which the tenants have said they never got the letter (they also didn't get a periodic inspection letter, a follow up periodic inspection letter and a notice to vacate letter...). The rent increase letter was sent to the tenant in November last year, of which I have a copy. We changed PMs in April.
The rent increase letter was issued on a date exactly 4 weeks before the rent increase was to take effect. My current PM states that if the tenant claims they didn't receive the rent increase letter and shouldn't have to pay, then the member will agree to this as the rent increase letter is invalid anyway. Her reason for invalidity is because the rent increase should've taken effect 4 weeks and 4 days after sending, not 4 weeks.
She has told me that if the member deems the increase invalid, then I have to pay back the tenant the difference in the rent since January this year.
Is this correct? That the rent increase letter from November 13 is invalid so no rent increase ever had to be paid? While I'm not up on the NSW Tenancy Act, I feel like this is one of those BS moments of being a landlord.
The rent increase letter was issued on a date exactly 4 weeks before the rent increase was to take effect. My current PM states that if the tenant claims they didn't receive the rent increase letter and shouldn't have to pay, then the member will agree to this as the rent increase letter is invalid anyway. Her reason for invalidity is because the rent increase should've taken effect 4 weeks and 4 days after sending, not 4 weeks.
She has told me that if the member deems the increase invalid, then I have to pay back the tenant the difference in the rent since January this year.
Is this correct? That the rent increase letter from November 13 is invalid so no rent increase ever had to be paid? While I'm not up on the NSW Tenancy Act, I feel like this is one of those BS moments of being a landlord.