triton,
You need to go back to original time frame of phone call initiating inquiry and phone call to stop. You did mention that you agreed to go to their office before you made the second call. what was this time frame as it appears to be the most critical part of the information missing.
If you hadn't cancelled the meeting what would you have expected them to have ready for you at the meeting? Would you expect them to ask for the information you had already provided or to have some paperwork already started?
You need to go back to original time frame of phone call initiating inquiry and phone call to stop. You did mention that you agreed to go to their office before you made the second call. what was this time frame as it appears to be the most critical part of the information missing.
If you hadn't cancelled the meeting what would you have expected them to have ready for you at the meeting? Would you expect them to ask for the information you had already provided or to have some paperwork already started?