Spot on with her being 20. All seems to be going ok now, evidently one tenant was on holidays (the others too inexperienced?scared?illiterate?) to return a phone call? Who knows. Anyway supposedly this tenant has made an appointment with the valuer for Mon. will double check this has happened. Maybe I'm too suspicious, but when I was starting really putting pressure on about getting in and they must be worried about what I will see, the rea said, well, she might be on holidays, and guess what, then she contacts the rea and said, I've been on holidays. Again, when I was putting pressure on, the PM did say she had looked through the windows when they went to see broken fence and it looked lovely and clean and tidy, and I dont think she would jeopardise her job by lying. I think as there were 3 girls and 3 sets of keys she must have given them all to them (I strongly suspect she knows one of these girls), but I cant believe she didnt keep a key in the office, what happens if they lock themselves out one night? I can get a key to them easily enough, but think I might just keep it until I need it next time. I still feel confident about these girls as they sent me a lovely note saying thank you for the things I had left in the house, and her father fixed the fence (I suspect her male friends had fallen against) but the other thing was the pms aid if the time suits her, she will go in and do an inspection early (not due till 17th) so as not to disturb them twice, I would think she would make it her business to go in at the same time as the valuer.