Hi Guys
We're having a terrible time of it lately. We have been signed up with our PM for 11 months and whilst they originally went fine, they have just deteriorated rapidly. We've had 4 different property managers and 3 different leasing agents to deal with in that time and the emails are always generic like [email protected] or [email protected]. So I never know if I'm using the right email address or what. I certainly don't often get a reply. They don't call when they say they will call, they don't reply for emails for many days and a lot of the time not at all. They charge fees for things that I told I didn't wanted, they arranged all my bills to be sent there when I specified I wanted to manage this myself and then they used my rent to pay the rates - even though I had just paid the rates myself. Charged for property inspections that they didn't complete. And now, they have really screwed me over. Our tenant bought a property which was due to settle in June. They spoke with me to ask if he could break the lease, although they specified he would still have to pay rent and costs until a new tenant was found. He moved out and stopped paying. And no one picked it up until I got my rental statement 5 days later. Long story short, they couldn't get in touch with the tenant because he was away. So they issued breach notice or termination notice - not sure. Finally got it touch with him, he said it was a misunderstanding, that the precious property manager had told him he could move out and only pay rent up til move out date. Apparently all cleared up and he was aware he had to pay rent til lease expired or new tenant found. This was two weeks ago. I email last week asking if he is out of arrears now. No response. I call yesterday - oh she was just in the middle of emailing me. Excuse me? You couldn't pick up the phone?? Anyway, because they issued the termination notice, the tenant is like, sweet, you've terminated me, I'm not paying any not paying anymore rent. So so so disappointed and frustrated. I honestly want to sell my apartment because I've heard all PM's are the same. I don't babe the time to manage the property myself.
Questions 1: any property manager recs for Perth that will cover the Cockburn Central area? I honestly don't ask for much as a landlord - just that they keep me up to date with what is happening with my property.
Question 2: I have to apply to my landlords insurance for loss of rent - will I need my current PM's help with this? Fortunately, I only signed a 12month agreement with them, which expires soon. But I don't want them to be painful because they aren't my PM anymore.
Question 3: should I let the principal know of the experience I have had? He was the one that convinced me to sign with them. It's his staff that have been useless.
Thanks for reading and any advice.
We're having a terrible time of it lately. We have been signed up with our PM for 11 months and whilst they originally went fine, they have just deteriorated rapidly. We've had 4 different property managers and 3 different leasing agents to deal with in that time and the emails are always generic like [email protected] or [email protected]. So I never know if I'm using the right email address or what. I certainly don't often get a reply. They don't call when they say they will call, they don't reply for emails for many days and a lot of the time not at all. They charge fees for things that I told I didn't wanted, they arranged all my bills to be sent there when I specified I wanted to manage this myself and then they used my rent to pay the rates - even though I had just paid the rates myself. Charged for property inspections that they didn't complete. And now, they have really screwed me over. Our tenant bought a property which was due to settle in June. They spoke with me to ask if he could break the lease, although they specified he would still have to pay rent and costs until a new tenant was found. He moved out and stopped paying. And no one picked it up until I got my rental statement 5 days later. Long story short, they couldn't get in touch with the tenant because he was away. So they issued breach notice or termination notice - not sure. Finally got it touch with him, he said it was a misunderstanding, that the precious property manager had told him he could move out and only pay rent up til move out date. Apparently all cleared up and he was aware he had to pay rent til lease expired or new tenant found. This was two weeks ago. I email last week asking if he is out of arrears now. No response. I call yesterday - oh she was just in the middle of emailing me. Excuse me? You couldn't pick up the phone?? Anyway, because they issued the termination notice, the tenant is like, sweet, you've terminated me, I'm not paying any not paying anymore rent. So so so disappointed and frustrated. I honestly want to sell my apartment because I've heard all PM's are the same. I don't babe the time to manage the property myself.
Questions 1: any property manager recs for Perth that will cover the Cockburn Central area? I honestly don't ask for much as a landlord - just that they keep me up to date with what is happening with my property.
Question 2: I have to apply to my landlords insurance for loss of rent - will I need my current PM's help with this? Fortunately, I only signed a 12month agreement with them, which expires soon. But I don't want them to be painful because they aren't my PM anymore.
Question 3: should I let the principal know of the experience I have had? He was the one that convinced me to sign with them. It's his staff that have been useless.
Thanks for reading and any advice.