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Yeah, but there's always a way, a manager or co-worker or someone will have the right access and be able to read a number off a screen.
you can actually get a valuation report from the lender, if you pay a $10 fee and fill out related application form.
I thought under the privacy act, any information that the bank holds on you, it must share with you. Wasn't the case until the privacy act came in. Maybe one of the brokers here can comment on this.
I had a similar issue with Westpac. I reminded them of this little nugget from the privacy act and I had no problems getting the valuation info. (was just after the value and given the price over the phone).
Cheers