We sell some heavy stuff and it's hard to give a competitive delivery rate automatically when there are multiple items involved.
We use 3 different couriers based on the total weight and destination, volumetric sizes of the items and dead weight to consider too.
I'm not too sure if it can be calculated automatically.
Any solutions to this problem?
If you cannot give an automatic postage calculation, then the next best thing is a quick turnaround. I'm looking at stone baths, and had an answer on delivery from one company within half an hour of my email.
I also hate having to click right through a shopping cart, registration just to find out a postage cost and agree that this is important to be able to find this out early in the process.
I really, really hate sites with no prices. I sent a scathing email on Saturday to an upmarket, snotty inner northside bathroom place in Brisbane who had no prices. I've not had a reply, but they have lost my business. They don't seem to care, but they should.
I also hate having to get up from my screen to find my purse to get a credit card. I looooove being able to click through Paypal without getting up.
A site I love is Fishpond. Some of their items are so much cheaper than buying in store and they have free postage. I don't know how they manage "free" postage but on an item that was $28 in the store I work in, I paid $8 through Fishpond with free postage. If it is being spread over everything, I don't mind because I still saved $20 (but I agree with the sentiment expressed by Moyjos generally).
I also really hate it when you are searching and having clicked on a product you then click back to the search and it takes you to the top of a looooong page that you must scroll down again to find your place.
