I'm curious to know if anybody else has had this problem...
We had tenants move out of a house we had on the market. It didn't sell so we found new tenants. Whilst it was empty, I had the power (Origin) put into my name so we had lights for any evening open houses.
I had a bill for five weeks which came to something like $163 (usage $154 and $9 supply cost). I paid it because I had too many other things to deal with but then received another account saying it needed paying.
I checked and realised I had paid it but there was another $84 outstanding. She transferred me to someone else who told me it had NOT been paid and the outstanding amount was power for our own house.
The bill for our own house was overdue (by one day) and I asked that the due date be pushed out a week so I would not been seen to be in default. I said I didn't get my account for my own house. She told me it had been sent to another IP that we were currently renovating. I had also connected the power for that house into my own name while we renovated it.
So my own power account was overdue, she had changed the address for my home power bills to the IP address. The initial $163 account also went to the address of the IP we were currently renovating. How can they get this SO WRONG?
It seems all my power bills are now going to an empty IP. Which would mean an overdue account is also being sent to the wrong address.
No apology either.
I wanted to bang my head against the wall, but instead asked how an empty house could possibly use $144 worth of power in five weeks with nothing plugged in. She asked me if there was anything in the house using power. I explained (AGAIN!!) that it was an empty house, that for an hour each week there would have been lights on, but $144 seemed rather rich for a few lights.
She undertook to have the "originator" read the meter (it was an "actual" read) but if they said it was right, it was right. I asked if they say the meter was right, then CLEARLY!!! there is something wrong with the meter and could they please follow it up. Apparently that account is now closed and nothing can be done.
Like HELL!!!
Thought I'd just share...
How many times does this happen when people don't realise (and I didn't pick it up initially) how much they are being gouged?
We had tenants move out of a house we had on the market. It didn't sell so we found new tenants. Whilst it was empty, I had the power (Origin) put into my name so we had lights for any evening open houses.
I had a bill for five weeks which came to something like $163 (usage $154 and $9 supply cost). I paid it because I had too many other things to deal with but then received another account saying it needed paying.
I checked and realised I had paid it but there was another $84 outstanding. She transferred me to someone else who told me it had NOT been paid and the outstanding amount was power for our own house.
The bill for our own house was overdue (by one day) and I asked that the due date be pushed out a week so I would not been seen to be in default. I said I didn't get my account for my own house. She told me it had been sent to another IP that we were currently renovating. I had also connected the power for that house into my own name while we renovated it.
So my own power account was overdue, she had changed the address for my home power bills to the IP address. The initial $163 account also went to the address of the IP we were currently renovating. How can they get this SO WRONG?
It seems all my power bills are now going to an empty IP. Which would mean an overdue account is also being sent to the wrong address.
No apology either.
I wanted to bang my head against the wall, but instead asked how an empty house could possibly use $144 worth of power in five weeks with nothing plugged in. She asked me if there was anything in the house using power. I explained (AGAIN!!) that it was an empty house, that for an hour each week there would have been lights on, but $144 seemed rather rich for a few lights.
She undertook to have the "originator" read the meter (it was an "actual" read) but if they said it was right, it was right. I asked if they say the meter was right, then CLEARLY!!! there is something wrong with the meter and could they please follow it up. Apparently that account is now closed and nothing can be done.
Like HELL!!!
Thought I'd just share...
How many times does this happen when people don't realise (and I didn't pick it up initially) how much they are being gouged?
