A holdup to our service

This was raised in another thread- I'll keep that thread on track.

Our shop was help up last night. By a guy with a machete. He didn't get too much.

Staff are shaken but not stirred. One shut herself in the freezer to all 000. Good thinking.

All are ok now.
 
drugs have a heck of a lot to answer for!

i remember after i was broken into, the police said that 80-90% of robberies were people after money for drugs.

glad to hear all are okay - scary for them tho. lucky it wasn't someone by themselves such as in petrol stations etc so they can support each other.
 
Last edited:
Geoff, is there a certain procedure that you (and employees) are taught to follow (from franchisor) in these type of instances?

I suppose the training may go out the window when the real thing happens.

Regards
Marty
 
Glad you are all ok.
Dont be too hard on any of your staff geoffw as You don,t know how it really affects any of them.
And what parent wouldn,t be concerned for their childs well being?
Any where any time a robbery or assult can take place no place is safe.:mad:
 
I will assume you have called a staff meeting to talk about what has happened and what to do in the future? One hint for anyone running a cash business like yours is too keep a handle full of loose $5 notes and $10 with some $1 and $2 coins. When a demand for cash is made just throw it to them so it goes everywhere. The site of money on the floor going everywhere normally brings in a panic state followed by flight response. A quick attempt will be made to grab a few dollars followed by a quicker exit.

The usually no cash is kept on the premises signs plus signs that no more than $100 is kept in the till. Do you have a secured safe/drop box when money is dropped in every hour or two? Policies in place like the above which are very open are a strong deterrent and prevent an estimated 95% of inside robberies where the robber is connected in one way or another to the business. You can never stop the last minute decisions to knock a place over but you can make it less inviting.
 
Are you serious Y33 :confused:

There's a guy with a big machette, demanding cash, and you think the young girl at the cashier should throw some change on the floor instead of handing it over?

You don't think that would just be provoking either immediate retaliation or revenge at a later date? Let's not forget the guy is holding up a shop with a machette - kind of a desperate behaviour.

That's why I suggested a security camera or two - even a fake one would be a significant deterent to a criminal. I'm guessing this isn't the only store in the area which has been attacked, so I bet some other stores have them and customers would prefer to be in a safer store, which has cameras.
 
Don't overlook the emotional effect this can have on staff. Perhaps counselling should be offered.

I had a friend who was a school teacher and had a knife pulled on her by a student. She walked out of the classroom and was never able to teach again. This was around 40 years ago, no compo etc at the time, but the Education Dept did find her a desk job.
Marg
 
vincenzo, as strange as you may think it is throwing the money to the person is actually different than throwing it on the floor. In the fight and flight response the action isn't seen as threatening, defiance or hindering all aspects which aggravate a hold up situation further. Throwing the money to the person is following with their demand. The money going every where is not considerate deliberate action. Revenge doesn't appear to come in to the equation. The desperate behaviour or non rational thought of a machete in this type of situation indicates more an intimidating nature than one of aggression. Without knowing more details of the person it is harder to give a better profile or explanation of the situation.
 
Geoff, when I read your post yesterday (very glad noone physically injured), we had just had some excitement at our (real estate) office. We had refused an application for a prospective tenant to rent a property and her SISTER comes in and starts screaming and going completely loco, kicking things, off her nut, about how we were discriminating and biased and how unfair it all was. Our staff were all unhurt (large strong male escorted her from premises) but all shaken, a bit scared, needed to talk and relive it all and share the experience a bit to reach a calm working state again ...
Here is a tip for any tenants reading the forums: having your sister go loco at the agents will NOT help your application.:)
 
The next time an angry tenant's sister comes in screaming, just grab some application forms and throw them at her.

Apparently she will just calmy pick a few of them up, then run away :confused:
 
Vincenzo, nice troll. maybe you should try reading up on some of the research in to hold ups. might open your eyes a little more.
 
Back
Top