Yeah it's frustrating. At least you managed to secure a decent discount though.I have now been talking to the retention team (several times). They will do 1% off, down to 6.86, will will not go any further. I have told them will be taking all of my loans, accounts, credit cards, and 4 insurance products unless they match the ANZ advertised rate (6.8%). They are not interested in going any further, saying they can match the discount, but not the actual rate.
Now considering what I will do, it is a hassle to move, but I feel like doing it now, as they deserve it!
Cheers
Jamie